Privacy Policy
THIS PRIVACY POLICY IS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT FORMED UNDER THE INFORMATION TECHNOLOGY ACT, 2000 AND THE RULES MADE THEREUNDER AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC DOCUMENTS / RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000. THIS PRIVACY POLICY DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE.
BuckBox Infotech Private Limited (hereinafter “BuckBox”) recognizes the importance of the privacy of its users (“Users”) and (“Merchants”) and of maintaining the confidentiality of the information provided by its Users as a responsible data controller and data processer.
This Privacy Policy provides for the practices for handling and securing User’s Personal Information (defined hereunder) by BuckBox and its subsidiaries and affiliates.
This Privacy Policy applies to any person (‘User’) who make any transaction on BuckBox’s platform (“Platform”) and agree to be bound by the terms and conditions of this Privacy Policy. You expressly consent to our use and disclosure of personal information provided by you in accordance with this Privacy Policy. If you disagree with this Privacy Policy, please do not use or access our Website. This Privacy Policy is incorporated into and subject to the Terms of Use.
For the purpose of this Privacy Policy, wherever the context so requires “you/You” or “your/Your” shall mean User or Merchant and the term “We”, “us/Us”, “our/Our” shall mean BuckBox.
This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Platform. Users should take note that information and privacy practices of BuckBox’s Merchants, advertisers, sponsors or other sites to which BuckBox provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.
This Privacy Policy is an integral part of your Terms of Use with BuckBox and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the Terms of Use.
By using the Platform and/ or by providing your information, you consent to the collection and use of the information you disclose on the Platform in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy. If you disclose any personal information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
I. PRIVACY AND REGISTRATION
- Your privacy is of utmost importance to us. We follow systematic and stringent procedures to protect the security of the information/ data shared with us and stored on our Platform. The information that you have shared on our Platform is stored in a secure server with encryption and can be accessed only for official purposes. Any of our employees who violate our privacy and/or security policies related to User’s data is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.
- Upon signing and/or transacting on our Platform, you are required to provide us with certain basic mandatory information inter-alia your name, title, physical address, phone number, email address, details regarding your credit/debit card, buying behaviour, data available in public domain and other sensitive information. We never request more information than is reasonably necessary to provide requested services. We assume all the information provided by you is true, accurate, current, non-misleading, consistent and relevant. Once the registration process is completed, the said email address and password can be used to access your account every time you visit our website.
II. INFORMATION THAT YOU PROVIDE AND WE COLLECT
- Your privacy is of utmost importance to us. We follow systematic and stringent procedures to protect the security of the information/ data shared with us and stored on our Platform. The information that you have shared on our Platform is stored in a secure server with encryption and can be accessed only for official purposes. Any of our employees who violate our privacy and/or security policies related to User’s data is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.
- Upon signing and/or transacting on our Platform, you are required to provide us with certain basic mandatory information inter-alia your name, title, physical address, phone number, email address, details regarding your credit/debit card, buying behaviour, data available in public domain and other sensitive information. We never request more information than is reasonably necessary to provide requested services. We assume all the information provided by you is true, accurate, current, non-misleading, consistent and relevant. Once the registration process is completed, the said email address and password can be used to access your account every time you visit our website.
- PERSONAL INFORMATION
Personal Information means and includes all information that can be linked to a specific individual or to identity any individual, such as:- — Your full name, address, e-mail address, contact number, date of birth and bank or payment card details and any proof of your identity and/or address that we may request;
- — Details of any transactions that you carry out through our Platform or application using your Platform Account and of the fulfilment of your requests;
- — Details of any credit, debit or other card used by you for transactions;
- — Survey that you complete through the Platform or based on our request;
- — Calls that we make to you, or you make to us;
- — Information collected through cookies;
- — Your IP address, log-in times, operating system and browser type; or
- — Details of your visits on Platform, including but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access whilst visiting our Platform.
- COOKIES
Platform uses cookies to personalize your experience on the Platform and the advertisements that may be displayed. BuckBox’s use of cookies is similar to that of any other reputable online companies. Cookies are small pieces of information that are stored by your browser on your device’s hard device. Cookies allow us to serve you better and more efficiently. Cookies also allow ease of access, by logging you in without having to type your login name each time (only your password is needed); we may also use such cookies to display any advertisement(s) to you while you are on the Platform or to send you offers (or similar emails – provided you have not opted out of receiving such emails) focusing on destinations which may be of your interest. Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. BuckBox supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking BuckBox cookies may disable certain features on the Website, and may hinder an otherwise seamless experience to purchase or use certain services available on the Website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust. - INFORMATION COLLECTED BY MERCHANTS
BuckBox engages independent merchants to provide vouchers and related services on our Platform. Access to any of your Personal Information by these merchants is limited to the information reasonably necessary for them to perform their services. We also insist that these merchants protect your Personal Information in a manner consistent with this Privacy Policy and that the merchants shall not use or disclose your Personal Information for any purpose other than providing us with the vouchers or related services for which we have contracted. We will not sell, distribute or lease your Personal Information to merchants unless:- — Required by law such as to comply with the legal process. To the extent we are legally permitted to do so, we will take commercially reasonable steps to notify you if we are required to provide your Personal Information to merchants as part of legal process; or
- — When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a written government request.
- INFORMATION COLLECTED BY THIRD PARTIES
Third-party ad servers or ad networks may serve advertisements on the Platform. These third-party ad servers or ad networks use technology to send, directly to your browser, the advertisements and links that appear on Platform. They may also use other technologies to measure the effectiveness of their advertisements and to personalize the advertising content. Platform does not provide any personally identifiable information to these third-party ad servers or as networks without your consent. However, please note that if an advertiser asks us to show an advertisement to a certain audience or audience segment and you respond to that advertisement, the advertiser or ad-server may conclude that you fit the description of the audience they are trying to reach. You should consult the respective privacy policies of these third-party ad servers or ad networks. This Privacy Policy does not apply to, and we cannot control the activities of, such advertisers.
III. USE OF PERSONAL INFORMATION
In the interests of improving personalization and service efficiency, we use personal information to provide you with information about vouchers and services like the following-
- — To carry out your instructions for making payments for the purchase of vouchers using our Platform;
- — To notify you about the any changes in the services provided on the Platform;
- — For customer service, including answering questions and responding to feedback and complaints;
- — To provide you with information about vouchers or services that you request from us or which we feel may interest you;
- — To improve our internal customer training;
- — To send you offers based on your previous purchase and interest; or
- — To complete optional online surveys, which may ask you for contact information and demographic information (like zip code, age, gender)
IV. RETENTION OF DATA
The platform will retain your Personal Information on its servers for as long as it is reasonably necessary for the purposes listed in this Policy. In some circumstances, we may retain certain records for a period as suggested by regulatory authorities even after the closure of your Platform Account, which will include your data such as your name, contact details, and transaction history.
Where your personal data is no longer required, we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.
V. TRANSFER OF INFORMATION
We may, under controlled and secure circumstances, share your Personal Information with our associate entities, merchants or third parties. This will enable us to provide you with information about various vouchers and related information which might interest you; or help us address your questions and requests in relation to vouchers listed on our Platform.
- — You hereby unconditionally agree and permit BuckBox to share your Personal Information with third parties to provide you with services that we offer on our Platform. These third parties are required not to use your Personal Information other than to provide such services as requested by you.
- — You acknowledge and agree that, to the extent permissible under applicable laws, it is adequate that when BuckBox transfers your information to any other entity, BuckBox will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.
- — You conditionally agree and permit BuckBox to access and read your SMS to autofill or prepopulate ‘OTP’ while making a transaction and to validate your mobile number as may be applicable.
- — BuckBox may also share your Personal Information if BuckBox believe it is necessary to investigate, prevent, or act regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of various terms and conditions or our policies.
- — In addition to the circumstances described above, BuckBox may disclose User’s Personal Information if required to do so (i) by law, required by any enforcement authority for investigation, by court order or in reference to any legal process; (ii) to conduct our business; (iii) for regulatory, internal compliance and audit exercise(s); (iv) to secure our systems; or (v) to enforce or protect our rights or properties of BuckBox or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.
VI. OPTING OUT FROM PROMOTIONAL E-MAILS
You will occasionally receive e-mail updates from us about purchase information. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the “unsubscribe” link or follow the instructions in each e-mail message.
VII. SECURITY
BuckBox has drawn up stringent security measures to protect against the loss, misuse and alteration of the information provided by you under our control. At any point of time, when you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict guidelines, protecting the information against unauthorized access. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
VIII. THIRD PARTY LINKS
Our Platform links to other websites that may collect personally identifiable information about you. BuckBox is not responsible for the privacy practices or the content of those linked websites.
IX. WITHDRAWAL OF CONSENT AND PERMISSION
You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on as covered above at any time. In case you choose to do so then your access to the Website may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to [email protected].
XI. YOUR RIGHT QUA PERSONAL INFORMATION
You may access your Personal Information from your User account with BuckBox. You may also correct your personal information or delete such information (except some mandatory fields) from your User account directly. If you don’t have such a User account, then you write to [email protected].
XII.ELIGIBILITY TO TRANSACT WITH BUCKBOX
You must be at least 18 years of age to transact directly with BuckBox and also to consent to the processing of your personal data.
XIII.UPDATES TO PRIVACY POLICY
We reserve the right to revise the Privacy Policy from time to time to suit various legal, business and customer requirements. You are required to be aware of any changes and review this policy periodically.
XIV. GRIEVANCE OFFICER
In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer is specified below:
You may always submit concerns regarding this Privacy Policy via email to us at [email protected]. BuckBox shall endeavour to respond to all reasonable concerns and inquires.